Sunday, July 5, 2009

Managers Lacking Confidence...Say It Isn't So

I had an interesting discussion with a colleague recently. She shared that many managers she works with are stressed because they feel ill-equipped to address the issues they must confront during these unprecedented times. She indicated that her other colleagues had heard similar comments from managers they supported. This apparently seemed to be especially true for those managers who came into their role as reward for achievement in a different capacity versus demonstrated leadership ability. And this was in spite of training they had received or management experience they had already acquired.

Given that we must have effective leadership at all levels of organizations in order to successfully navigate our way through this current difficulty, now is not the time to leave managers lacking in confidence or not providing them an adequate support system to call on when they need it.

So what can be done -- here are a few suggestions:

To those decision makers who determine whether to cut training or not -- first make very sure that your managers have what they need to be successful. If they need something you don't currently have available, consider making it available. If you don't know specifically what they need, ask them.

To those in a management role who are feeling ill-prepared for dealing with the presenting challenges, don't hesitate to ask for the help you need. Consider having conversations with your manager, with HR, and even your peer managers. Share your concerns, issues and ask for the specific help your need. Your organization and employees are counting on you.

To those who manage managers, be that support system. Be open to listening and to offering your counsel and assistance. Consider utilizing forums or staff meetings to allow for sharing and addressing of concerns. Let managers know that they are not alone and will get the support they need.

Thoughtful effort now will pay well in the long term results of an organization.